At Gouraminds Platforms Limited, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items under the following conditions:
1. Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, unwashed, and in their original packaging with tags attached.
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Sale items and customized products are non-returnable.
2. How to Initiate a Return
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Contact our support team at [email protected] with your order number and reason for return.
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We will provide return instructions and a return shipping address.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
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Once we receive your return, we will inspect it and process the refund within 7 business days.
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Refunds will be issued to the original payment method.
4. Exchanges
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If you need a different size or color, please place a new order and return the original item.
5. Damaged or Incorrect Items
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If you receive a defective or incorrect item, contact us immediately, and we will arrange a replacement or refund at no additional cost.